![]() In accordance with CFPB Regulations, you are entitled to request a refund in the 30 minutes of initiating a transfer with us. You have two different rights to refunds: Please note that we would not accept any non-US ID documents. military ID, visa, employment authorisation card, refugee document) Other US government-issued cards (incl.We may require additional documents, but you would be informed directly if that's the case. It's super easy to verify your account at Taptap Send: send us an ID and a selfie when you are prompted to, and your sending limits will be lifted. The only limitation is if you visit a state where we are not licensed yet: you will not be able to send and in that case, we will let you inform directly via the app. Once you have an account with us, you can send from any location (other licensed state or even from abroad). If your state is not covered yet, please know that we are doing our maximum to obtain a license in all of the States before the end of the year. You need to be a resident of one of the states we are licensed in. If you want to do so, you can advance the cashout fees for your recipients (where applicable). We are transparent and we never charge hidden fees! The amount you send will not impact the fee. We will not charge fees!įor DRC, we will charge a very small fixed fee and that’s it. We review the rate every day and always fight to get you the best deal available. You can send money to all corridors we service, without restriction.įor all destinations except DRC, you only pay a small percentage of the exchange rate. You will have to provide us with a home address, a billing address and physically be located in a state that we are licensed in to open an account. ![]() You need to be a resident in one of the states we are licensed in (see list below). Open the Menu ☰ in the Taptap Send app and select "Support”, then select WhatsApp to reach us.What do you need to open an account at Taptap Send? For example: your registered information (your name, the email address and phone number used when signed up), and your transfer details. Please remember to provide as much relevant information as possible so our team can assist you promptly. You can also send us a private message via Taptap Send official Facebook page. Support is available in English & French.Support is available in English, Twi & Urdu.Support is available Monday to Friday, 8am to 5pm in Bengali, Wolof, Urdu & Arabic.Support is available 24/7 in English & Twi.Sunday to Friday, 9am to 6pm in Tagalog.Every day from 9am to 9pm in English, Urdu and Bengali.Support is available in Spanish, English, Twi & Wolof.Support is available in English, Twi, Wolof, Urdu, Bengali & Arabic.Support is available in Italian, English, Twi, Wolof, Bengali, Urdu & Arabic.Support is available Monday to Friday, 8 am to 5 pm in Bengali, Wolof, Urdu & Arabic.Support is available 24/7 in English and Twi.Support is available in French, English, Wolof and Arabic.if your call can't go through, please send us an email instead at: from your registered email address.Support is available in German and English.Our team can assist you in multiple languages, from Monday to Friday, from 9 AM to 6 PM (CET). In case you’d like to change your email, or you no longer have access to that email address, select “Account” in the Menu ☰, scroll down to the “Email” section and edit it.Your registered email address is displayed right below your name.Open your Taptap Send app and tap on the Menu ☰ (top left of the screen).To find your registered email address (only applicable if you're currently logged in to the app): We will answer you as quickly as possible.įor Europe & UK: we answer emails every day, from 9 am to 6 pm CET.įor the US and Canada: we answer emails every day from 8 am to 5 pm ET.įor the UAE: we answer emails every day from 9 am to 9 pm GST. Send us an email at from your registered email address (the email address you used to sign up for your Taptap Send account). For example: your registered information and your transfer details. to provide as much relevant information as possible so our team can assist you promptly.For security reasons, we need to make sure that we speak with the owner of the account, to use the email address or the phone number you used to sign up for your Taptap Send account.Click on the option to contact us directly.Īlternatively, you may also find our contact details as below. There are many ways for you to contact the Customer Support team at Taptap Send! Simply open Menu ☰ in the Taptap Send app and select " Support " to see all available options.
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